peso8 Privacy Policy

1. Introduction and Scope

peso8 ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all personal data collected, processed, and stored by peso8 in connection with your use of the peso8 gaming platform, including the website at peso8.cam, the mobile interface, customer support channels, and all associated services (collectively, the "Platform").

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It supplements but does not replace our Terms & Conditions.

By creating a peso8 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller Information

The data controller responsible for your personal information is peso8, operating under PAGCOR licensing guidelines in the Republic of the Philippines.

Our designated Data Protection Officer (DPO) can be reached at:

• Email: [email protected]
• Subject line: "Data Privacy Request – [Your Account Username]"

peso8's DPO is duly registered with the National Privacy Commission of the Philippines in accordance with NPC Registration requirements.

3. Personal Data We Collect

peso8 collects personal data only where it is necessary, proportionate, and lawful. The categories of personal data we collect include:

3.1 Registration and Identity Data

When you create a peso8 account, we collect:

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Email address
• Philippine mobile number
• Residential address within the Philippines
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Philippine AML law, we may collect:

• Government-issued ID (Passport, Driver's License, UMID, Postal ID, or equivalent)
• Selfie or facial image for identity matching
• Proof of address (utility bill or bank statement)
• Source-of-funds documentation where required

3.3 Financial and Transaction Data

• Payment method details (e.g., GCash mobile number, bank account name and number)
• Deposit and withdrawal history
• Transaction amounts in Philippine Peso (₱)
• Payment provider transaction reference numbers

peso8 does not store full credit card or debit card numbers. Payment card data is processed exclusively through PCI-DSS compliant third-party payment gateways.

3.4 Gaming Activity Data

• Games played, bet amounts, and game outcomes
• Session duration and timing
• Bonus usage and wagering history
• Responsible gaming tool settings (e.g., deposit limits, session timers)

3.5 Technical and Device Data

• IP address and approximate geolocation (country and city)
• Device type, operating system, and browser
• Device identifier and browser fingerprint
• Session tokens and cookies

3.6 Communications Data

• Customer support chat transcripts and emails
• Survey responses and feedback submissions
• Marketing communication preferences and interaction history

4. Legal Basis for Processing

peso8 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act:

5. How We Use Your Personal Data

peso8 uses the personal data we collect for the following purposes:

• Account Services: To create, manage, and maintain your peso8 account, process logins, and authenticate your identity.
• Game Delivery: To provide access to peso8 gaming products, record game outcomes, calculate winnings, and manage your account balance.
• Payments: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and other supported payment channels.
• Compliance: To fulfil our obligations under Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act.
• Security and Fraud Prevention: To detect and prevent unauthorised access, bonus abuse, multi-accounting, and other fraudulent activity on the peso8 platform.
• Responsible Gaming: To monitor gaming behaviour and enforce responsible gaming limits, self-exclusion requests, and account restrictions where required.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support services.
• Communications: To send transactional notifications (e.g., deposit confirmations, withdrawal receipts) and, with your consent, promotional materials about peso8 offers.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the peso8 platform experience for all Filipino players.

6. Data Sharing and Third-Party Disclosure

6.1 Service Providers

peso8 shares personal data with carefully selected third-party service providers who assist us in operating the platform, subject to strict data processing agreements that prohibit them from using your data for any purpose other than providing services to peso8. These include:

• Payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven, Cebuana, M Lhuillier)
• Identity verification and KYC service providers
• Game providers (e.g., Pragmatic Play, PG Soft, Evolution Gaming)
• Cloud hosting and infrastructure providers
• Fraud detection and AML monitoring platforms
• Customer support software providers

6.2 Regulatory and Legal Disclosures

peso8 may disclose personal data to the following authorities where required or permitted by Philippine law:

• PAGCOR (Philippine Amusement and Gaming Corporation) — for licensing compliance
• AMLC (Anti-Money Laundering Council) — for mandatory suspicious transaction reporting
• National Privacy Commission (NPC) — for data privacy compliance
• Law enforcement agencies — where required by court order or legal process

6.3 No Sale of Personal Data

peso8 does not sell, rent, or lease your personal data to any third party for that party's own commercial or marketing purposes. This is an unconditional commitment and applies regardless of any changes to peso8's business structure.

7. Cookies and Tracking Technologies

peso8 uses cookies and similar tracking technologies to operate the platform, improve your experience, and gather analytics. The types of cookies we use include:

• Essential Cookies: Required for platform operation, including session management, login state, and security tokens. These cannot be disabled.
• Analytics Cookies: Used to understand how users interact with the peso8 platform. Data collected is aggregated and anonymised where possible.
• Preference Cookies: Store your language, interface, and notification preferences so you don't have to set them on each visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the peso8 platform.

8. Data Retention

peso8 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, subject to the following minimum retention periods required by Philippine law:

• Account and Identity Data: Retained for a minimum of five (5) years after account closure, as required by PAGCOR and AML regulations.
• Transaction Records: Retained for a minimum of five (5) years in accordance with the Anti-Money Laundering Act.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained for the duration of your consent and for two (2) years after withdrawal of consent.

After the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by peso8:

• Right to Be Informed: The right to know what personal data we hold about you and how it is processed — which is the purpose of this Privacy Policy.
• Right to Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: The right to withdraw your consent to data processing at any time, without affecting the lawfulness of processing carried out before withdrawal.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

10. Data Security Measures

peso8 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest
• Multi-factor authentication (MFA) for internal system access by peso8 staff
• Regular third-party penetration testing and vulnerability assessments
• Strict access controls — staff can only access data necessary for their role
• Automated monitoring and alerting for suspicious access patterns
• Regular security training for all peso8 personnel

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, peso8 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay.

11. Children and Minors

The peso8 platform is strictly intended for persons aged 21 years and above, in compliance with PAGCOR regulations for casino-style gaming in the Philippines. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the account, forfeit any associated funds, and delete the relevant personal data. If you believe a minor has created a peso8 account, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

peso8 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email at least fourteen (14) days before the changes take effect
• Display a prominent notice on the peso8 platform for the same notice period

Your continued use of the peso8 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and may request account closure.

13. Contact and Complaints

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by peso8, please contact:

• Data Protection Officer, peso8
• Email: [email protected]
• Subject: "Data Privacy Request – [Your Account Username]"

We take all privacy enquiries seriously and are committed to resolving your concerns promptly and fairly in accordance with Philippine data privacy law.

By using the peso8 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.